Brent Evans, Douglas Walker
Casino operators frequently use promotional gambling vouchers, free play and
match play. In the case of free play, customers are offered gambling credits
that function much like real money and patrons are able to quickly turn their
promotional play into cash without risking their own money. Match play, however,
can only be employed at table games and their use necessitates gamblers to wager
their own funds. We conduct a thorough analysis of how match play can affect
gamblers’ individual behavior. First, we assess the value of match play
promotions, which we argue is ambiguous. Then, using behavioral economics
concepts, we consider how match play promotions affect the risk appetite of
casino patrons. While our analyses suggest that profit seeking casino operators
are wise to prioritize match play promotions, we provide evidence that match
play offers could be used to target and exploit individuals suffering from a
gambling-related disorder. As such, their usage as marketing tools may not align
with responsible gambling initiatives.