Use and satisfaction of library resources and services by hospitality patrons: An exploratory study

Authors

Faye Hall Jackson
Heidi Sung
Lateka Grays, University of Nevada, Las VegasFollow
Joyce K. Thornton

Document Type

Article

Publication Date

2005

Publication Title

The Consortium Journal of Hospitality and Tourism

Volume

9

Issue

1

First page number:

35

Last page number:

45

Abstract

A great challenge for present day libraries is to move from the thought process of being a destination location with a captive audience to positioning its services to meet the needs of its users. This paper explores the frequency of library use and satisfaction of library resources and/or services by hospitality education patrons. Using data collected with patrons (N=368) of five Hospitality Management programs across the country, the study found significant differences in library access, use, and satisfaction based on gender, academic status, and international versus non-international patrons.

Keywords

Academic Libraries – Evaluation; College students; Databases; Hospitality; Libraries; Library atmosphere; Library surveys; Library users

Disciplines

Collection Development and Management | Hospitality Administration and Management | Library and Information Science

File Format

PDF

File Size

281 KB

Language

English

Repository Citation

Jackson, F. H., Sung, H., Grays, L., Thornton, J. K. (2005). Use and satisfaction of library resources and services by hospitality patrons: An exploratory study. The Consortium Journal of Hospitality and Tourism, 9(1), 35-45.
https://oasis.library.unlv.edu/lib_articles/292