Award Date
5-1-2025
Degree Type
Dissertation
Degree Name
Doctor of Philosophy (PhD)
Department
William F. Harrah College of Hospitality
First Committee Member
Cass Shum
Second Committee Member
Renata Fernandes Guzzo
Third Committee Member
Billy Bai
Fourth Committee Member
Vanessa Vongkulluksn
Number of Pages
297
Abstract
Drawing on cognitive dissonance theory, this dissertation examines how sustained and episodic abusive supervision and leader apologies affect subordinates' service innovative behaviors. Three studies were developed to test the moderating role of abusive leaders’ apologies and the mediating role of rumination and working memory. Study 1 uses a 2 (abusive supervision: low abusive supervision vs. high abusive supervision) × 2 (leader apology: no apology vs. apology) between-subject scenario-based quasi-experiment and examines the direct interactive effect of abusive supervision and leader apologies on subordinates’ service innovative behavior. Study 2 extends the model from Study 1 by testing subordinates’ rumination as a mediator between abusive supervision and service innovative behavior and the moderating role of leader apologies with a one-month time-lagged survey. Study 3 investigates the research model by focusing on one-time episodic leader abuse behaviors, specifying the nature of leader apologies, and measuring actual subordinate behaviors. Sincere and insincere apologies were tested as two boundary conditions moderating the effect of episodic abusive supervision on the service innovative behavior via subordinate’s working memory. A 2 (abusive supervision: low abusive supervision vs. episodic abusive supervision) × 3 (leader apology: no apology vs. insincere apology vs. sincere apology) was adopted. The research findings and implications are discussed.
Controlled Subject
Social psychology; Memory
Disciplines
Hospitality Administration and Management | Leisure Studies | Tourism and Travel
File Format
File Size
2800 KB
Degree Grantor
University of Nevada, Las Vegas
Language
English
Repository Citation
Yun, Dongwon, "“I Am Sorry for Being Abusive”: The Moderating Roles of Leaders’ Apologies on Subordinates’ Reactions to Abusive Supervision" (2025). UNLV Theses, Dissertations, Professional Papers, and Capstones. 5358.
https://oasis.library.unlv.edu/thesesdissertations/5358
Rights
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Included in
Hospitality Administration and Management Commons, Leisure Studies Commons, Tourism and Travel Commons