Award Date

5-15-2026

Degree Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

Department

Teaching and Learning

First Committee Member

Xue Xing

Second Committee Member

Kendall Hartley

Third Committee Member

Chia-Liang Dai

Fourth Committee Member

Lisa Bendixen

Number of Pages

202

Abstract

This explanatory sequential mixed methods study explored how digital literacy and language proficiency impact employees’ access to and engagement with digital training, as well as how these experiences influence their perceptions of training and the organization. In the quantitative phase, survey data were collected from hourly employees at a large foodservice corporation (n=67). Four constructs were assessed: digital literacy, language proficiency, accessibility, and engagement. Results indicated strong, statistically significant relationships with higher levels of digital literacy and language proficiency associated with greater accessibility and increased engagement with digital training materials. The large effect sizes suggest these competencies play a meaningful role in shaping employees’ training experiences.The qualitative phase consisted of interviews with 13 employees to contextualize the survey findings. Thematic analysis revealed three primary themes. Competition Over Comprehension reflects pressure to finish training quickly and challenges completing training in languages not fully understood. Self-Sufficiency describes employees’ reliance on peer networks and individual problem-solving to navigate technological or linguistic issues. Split Decisions highlighted divergent perceptions of training quality, relevance and alignment with organizational culture and values. These themes illustrate how organizational practices and informal learning networks influence training experiences beyond individual skill level. Overall, the findings demonstrate that access to digital training is shaped by the interaction of individual competencies and organizational structures. The study underscores the need for digital training systems which prioritize accessibility, comprehension, and equitable support to enhance engagement and employee perception of organizational commitment to employee learning.

Controlled Subject

Statistics; Computer literacy; Employees

Disciplines

Applied Statistics | Education | Vocational Education

File Format

PDF

File Size

2020 KB

Degree Grantor

University of Nevada, Las Vegas

Language

English

Rights

IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/

Download


Share

COinS