Award Date

5-1-2025

Degree Type

Thesis

Degree Name

Master of Science (MS)

Department

William F. Harrah College of Hospitality

First Committee Member

Renata Fernandes Guzzo

Second Committee Member

Cass Shum

Third Committee Member

Kweisi Ausar

Fourth Committee Member

Gloria Wong-Padoongpatt

Number of Pages

119

Abstract

With recent political changes in the United States, diversity and inclusion has become a widely discussed topic as the restriction in Diversity, Equity, and Inclusion (DEI) initiatives of the Federal Government has resulted in organizations revising their diversity management policies (Cerullo, 2025; The White House, 2025). This calls for investigating how this organizational shift – both in expansion and retraction of inclusive practices – can affect the employees. Therefore, this study explores how the changes in inclusive practices in organizations can affect employee outcomes in the hospitality industry, such as their authenticity at work, intention to stay with the organization, and quality of work-life. Furthermore, the impact of employees’ authenticity at work on intention to stay and quality of work-life was explored. Lastly, the mediation effect of authenticity at work on the relationship between inclusive practices and employee outcomes is also investigated. Results obtained through an online survey showed that the expansion of inclusive practices increase hospitality employees’ intention to stay and quality of work-life, while it was shown not to have an impact on their authenticity at work. However, it was identified that employees’ higher authenticity at work enhances their intention to stay and quality of work-life, while it was shown that authenticity at work does not mediate the relationship between inclusive practices, intention to stay, and quality of work-life. The findings of the study expand what is known in the hospitality diversity literature by investigating the effect of changes in organizational inclusive practices and suggest hospitality organizations refrain from retracting them.

Keywords

Authenticity at work; Hospitality employees; Inclusive practices; Intention to stay; Quality of work-life

Disciplines

Hospitality Administration and Management | Leisure Studies | Tourism and Travel

File Format

pdf

File Size

1628 KB

Degree Grantor

University of Nevada, Las Vegas

Language

English

Rights

IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/

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Available for download on Saturday, May 15, 2032


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